Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery to the US usually takes 7-15 business days depending on your location.

2. Do you offer free shipping?

We offer free shipping on qualifying orders. Please check our Shipping Policy for details.

3. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Return Policy page for more information.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package online.

5. How do I contact customer support?

You can reach us at contact@binozion.com. We reply within 24 hours, Monday to Friday 9AM–6PM EST, Saturday to Sunday 10AM–4PM EST.